Frequently Asked Questions
1. What products does KittyKrafts offer?
We specialize in a unique range of artful cat-themed printables perfect for home and office decor. Our collection includes various designs and styles to cater to every cat lover's taste.
2. Where are you based and do you ship internationally?
KittyKrafts is based in the Netherlands, and yes, we do offer international shipping. Delivery times and costs vary depending on the destination.
3. How do I place an order?
Browse through our collection, select your favorite items, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete your payment. You'll receive a confirmation email once your order is processed.
4. What payment methods are accepted?
We accept various payment methods including credit/debit cards, PayPal, and other popular online payment platforms.
5. How are the products made?
Our products are crafted using high-quality materials. We ensure top-notch printing and material quality.
6. Can I customize a product?
Currently, we offer a range of pre-designed templates. Stay tuned for future updates on customization options.
7. What is the estimated delivery time?
Delivery times vary based on location. Within the Netherlands, it usually takes 3-5 business days, while international shipping can take up to 2-3 weeks.
8. What is your return policy?
If you're not satisfied with your purchase, you can return it within 14 days of receipt, provided it is in its original condition. Custom orders are non-returnable.
9. How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use this to monitor your package's journey.
10. Who can I contact for additional support?
For further inquiries, feel free to contact our support team at [support email]. We're here to help!
11. Can I refund the item that I purchased?
No, normally, we don't accept refunds because the items are printed on demand. If we made a mistake, we are happy to give your money back. Don't worry, we are friendly micro start up. Please visit our refund page for more info.